餐廳經(jīng)理工作總結(jié)

餐廳經(jīng)理工作總結(jié)

Goodmidday!Aboveall,makeaselfintroductiontoeverybody,Icall×××,itisthesellingmanagerofdining-roomofthefourseasons,nowIoneselftheworkingcircumstancethat7monthscometomakesareport.One,afterfulfillingdutycircumstancetoholdapostfromMarch4,201*,beforeafewmonths(3,4,inMay)basicallybetoassistrestaurantmanagertodothedailyinteriorofgoodantechambertosupervisework,hindafewmonths(6,7,8,inSeptember)theaccreditoftheneedbecauseofthejobandleaderandtheneedthatoneselfadmits,thesalethatbasicallyisinchargeofdining-roomofthefourseasonsworks.Runsaleofinsideandoutsidefromantechamber,from“ZunLinrightplumtheconcertof”arrivesheart-stirringAsiancup,arriveagainfromAsiancupkinghumbleconcert,arriveagain“perfect”,stadiumwasheldaseriesofactivity,dining-roomofthefourseasonsalsoisinlikewiseofthemarketdozengoalloutbelow,liftedmanagementclimax.Reviewtheworkthattheseafewmonthscometo,basicallyhavethefollowingsides:1,catchstudyeducation,incentiveandstrenuousupfromafterholdingapost,Isupervisetheworkininteriorofbeassignedpersonalresponsibilityforofdining-roomofthefourseasons,majorityofemployeeofdining-roomofunderstandingthefourseasonscomesatthedifferentareasuchasHeibei,Anhui,Hunan,culturelevelandintegratedqualityhaveverybigdifference,professionalskillandserviceconsciousnessarenottall,beaimedatthiskindofstate,Ilisttheinadequacythatmyseesonebyoneillsheet,havecomprehensivesexgroomandspotsuperintendanddirectorguides.Correctwrongadministrativemethod,undertaketheexerciseofpracticeisoperatedexplainingtheoreticallyreaching.Theideaofserviceofthenormativeandcourteoustermthatreceivesinnfromguest,smileandprofessionalmorality,dishtastescollocation,8oldmasteryofaskillortechniquecarryoutthestandardoperatingsequence,passstudy,makeemployeeenhancesservicequality,raisebusinesstoservealevel,haveintoinnwhenguestgreetsound,beforegoingup,canactive,enthusiasticgroundserves,introducehotelgustcourse,whenguestthedothassmoke,theclerkshouldbeshownintimeonsmokecrock.WhenApril,heldskillfacttoholdthecontest,clerkLiXiaojuanwonskillcontestthefirstgoodachievement.Otherclerkcarriesmobilegame,nurturanceagoodconvention,donotunderstandtoask,donotknowgotoschool,askforadviceeachother,alsoacquiredalotofknowledge,mentalviewisbetterandbetteralso,improvedworkefficiency,insufficientistooperatedetailtostillremaintoimprove.2,catchmanagementtobuildZhangLitomakeearlydays,alotofjobsputrestaurantofthefourseasonsintheproblem,mainillnessconsistindoesnothavenormativesystem,stuffisambiguoussystem,afewsystemsundertakefulfillingwaitingwithoutspecificcontroller.Whatleadthroughqualitativecheckministryisdirective,thenotethatsanitationoftheserviceflowoftheswitchtimethatIgivethewallonwholesomejobsystem,soundtoenumerateandcontrollerandeachpost,individualasksstandard,endingworks,undertakespotsuperintendanddirectorguideseverydayexamination,strengthenworkingconsciousnesstoemployee,specificworkresponsibilityhasverygreathelp.Costoflaterperiodcallishigh,cooperatethemanagerconfiguresphonebox,stipulatenexttimelockupthephone,andanyclerksareuniformdonotallowtohitcitywordtowait,putanendtonexttimetomaketheappearanceofcityword.3,thecommunicationthatpaysin-houseclientiscommunicatedsincerelywiththeclient,listentotheirpreciousopinion,beimprovedceaselesslyandcoordinate,theinformationfeedbackthatfeedbackstheclientintimegivesakitchen,belike,sometimesheftofthesmall”thatfrythefleshisnotworthbeautyofAofclientfeedback“,”of“boilingfishisnotquitesweetetc,thesinceritythatpassesaclientFM201*|PES201*|FIFA

feedbacks,plususseriousdiscussion,revise,improvethequalityofdishceaselessly,makeaclientsatisfactory.4,thereceptionthatgrabsdinnerandadministrativeconductpropagandaworkthegoldthatOctoberismarriagebanquetfallisseasonal,makemarriagebanquetplan,extendtoperipheralunitannouncehandbillundertakesvisittingthejob,current,Icarriedonthe5marriagebanquetOctoberworks,theguestthatcomesaheadintroducesallsortsofadvantagesofdining-roomofthefourseasons,rightmarriagecelebrateacompanytoundertakethephoneiscommunicated,publicizehoteldimensionstowaitexternal,plansexgroundisrecievedtobanquethaddonesufficientpreparativework.5,thoroughmarketresearch,cooperatecloselytosellaministry,catchrightLiYanofmarketeconomyleftLintosingduringthemeeting,cooperatecloselytosellaministrytocarryonorganizingcommitteefieldmealofworkereatbox,achievetheboxmealrecordthatreceived10thousandyuan.DuringAsiancup,cooperatejobgivingvendor’sstandtoreachformanytimescooperateinteriormanagementsuperintendanddirectortoguide,passAsiancup,Ifeltgroupspirit,duringkinghumbleconcert,communicatefieldwithorganizingcommitteeleaderformanytimesthehavedinnerofpersonnel,coordinatedishtype,achievetheeatfeethatcollectedmorethan10000yuanforthehotel,arriveagainperfectconcert,carriedonbuffet280peoplehavedinner,80—100ofmarkofitsChinesemealyuanthestandard.6,catchgrouphavedinnertouseeverySaturday,day,ZhouYiandroundphoneofmany30journeyarecommunicatedreachrecieveroundeat,comeroundtotravelatpresentroundconsumptionismostisforceoftravelagent,travelagent,nation,travelagentetc,throughrecievingroundeat,thefirstaddedpersonenergyoflifefordining-room,the2ndreducedcostcostforthekitchen.Usetheopportunitythatwelcomesroundeat,seekadvicefromfeedbackseriously,thefeedbackcountthatmakesgoodnewsworks.Anyhow,inthisordinaryandin7notmediocremonths,Iamexperiencedverydeep,alsofeelatthesametimeoneselfinadequacy,current,themarketoutsidehasnotbeenopenedcompletely,needmetocontinuehard,mygeneraltrieshardtowardtheseafewrespects:1,continuousstudy,raiseoneself,strengthentheintellectualstudyoftheprofessionalknowledgeofthesaleandeachrespect.2,haddoneseriouslywhilethispostworks,developnewclientgroupceaselessly.3,themaintenancethatbecomesveryin-houseclientreachscommunicationjob.4,groundofsexofinaplannedwayarrangesgoodsalejob.5,makematerialofgoodclientstatistic,strengthenconnectionceaselessly,dojobofgoodclientcomplainthandlingandfeedbackinformationwork.6,cooperateahotelcloselytosellaministrytoreceiveeattoreachrecieveaservice.Thankeverybodytoleadvery!Thank!

FM201*|PES201*|FIFA

擴(kuò)展閱讀：餐飲部經(jīng)理個(gè)人工作總結(jié)

餐飲部經(jīng)理個(gè)人工作總結(jié)

一、履行職責(zé)情況

主要是協(xié)助餐廳經(jīng)理做好前廳的日常內(nèi)部管理事務(wù)，后幾個(gè)月（6、7、8、9月）因工作的需要及領(lǐng)導(dǎo)的信任和自身發(fā)展的需要，主要負(fù)責(zé)酒店的營(yíng)銷(xiāo)工作。回顧這幾個(gè)月來(lái)的工作，主要有以下幾個(gè)方面：

1、抓學(xué)習(xí)教育，激勵(lì)奮發(fā)向上

從任職以后，我在君御酒店分管內(nèi)部管理工作，了解君御酒店員工多數(shù)來(lái)于河北、安徽、湖南等不同地區(qū)，文化水平和綜合素質(zhì)有很大差異，業(yè)務(wù)水平及服務(wù)意識(shí)不高，針對(duì)此種狀況，我把自己所看到的不足一一列出病單，進(jìn)行全面性的培訓(xùn)和現(xiàn)場(chǎng)督導(dǎo)。糾正錯(cuò)誤的管理方法，進(jìn)行理論的講解及實(shí)踐的練習(xí)操作。從賓客一進(jìn)店的規(guī)范禮貌用語(yǔ)、微笑服務(wù)以及職業(yè)道德的觀念、菜品搭配，規(guī)范八大技能實(shí)踐操作程序，通過(guò)學(xué)習(xí)，使員工加強(qiáng)服務(wù)質(zhì)量，提高業(yè)務(wù)服務(wù)水平，當(dāng)賓客進(jìn)店有迎聲，能主動(dòng)、熱情地上前服務(wù)，介紹酒店風(fēng)味菜，當(dāng)賓客點(diǎn)起煙，服務(wù)員應(yīng)及時(shí)呈上煙缸等。在四月份時(shí)，舉行了技能實(shí)操比賽，服務(wù)員潭麗燕獲得了技能比賽第一名的好成績(jī)。其他服務(wù)員通過(guò)活動(dòng)比賽，養(yǎng)成了一個(gè)好的習(xí)慣，不懂就問(wèn)，不懂就學(xué)，相互求教，也學(xué)到了很多知識(shí)，精神風(fēng)貌也越來(lái)越好，提高了工作效率，不足的是操作細(xì)節(jié)還有待改善。2、抓管理建章立制

前期，餐廳很多工作存在問(wèn)題，主要的毛病存在于沒(méi)有規(guī)范的制度，員工不明確制度，一些制度沒(méi)有具體的負(fù)責(zé)人進(jìn)行落實(shí)等。通過(guò)質(zhì)檢部領(lǐng)導(dǎo)的指導(dǎo)，我對(duì)羅列出衛(wèi)生工作制度上墻、音響的開(kāi)關(guān)時(shí)間及負(fù)責(zé)人以及各崗位的服務(wù)流程、個(gè)人衛(wèi)生要求標(biāo)準(zhǔn)、收尾工作的注意事項(xiàng)，每天進(jìn)行現(xiàn)場(chǎng)督導(dǎo)檢查，對(duì)員工加強(qiáng)工作意識(shí)，明確工作責(zé)任有很大幫助。后期電話費(fèi)用高，配合高層經(jīng)理配置電話機(jī)盒，規(guī)定下班時(shí)間將電話鎖上，以及任何服務(wù)員一律不允許打市話等，杜絕了下班時(shí)間打市話的現(xiàn)象。3、抓內(nèi)部客戶(hù)的溝通

真誠(chéng)地與客戶(hù)溝通，聽(tīng)取他們的寶貴意見(jiàn)，不斷改進(jìn)并協(xié)調(diào)，及時(shí)將客戶(hù)反饋的信息反饋給廚房，如，有時(shí)客戶(hù)反饋“阿美小炒肉”分量不足，“沸騰魚(yú)”不夠香等等，通過(guò)客戶(hù)的真誠(chéng)反饋，再加上我們認(rèn)真的討論、修改，不斷地提高菜肴的質(zhì)量，令顧客滿(mǎn)意。4、抓宴席的接待及管理宣傳工作金秋十月是婚宴的黃金季節(jié)，制定婚宴方案，向周邊的單位發(fā)放宣傳單進(jìn)行走訪工作，目前，我承接了10月份的五場(chǎng)婚宴工作，向前來(lái)的賓客介紹餐廳的各種優(yōu)勢(shì)，對(duì)婚慶公司進(jìn)行電話溝通，對(duì)外宣傳酒店規(guī)模等，計(jì)劃性地對(duì)宴席接待做好充分的準(zhǔn)備工作。5、抓團(tuán)隊(duì)用餐

利用每周六、日、一與30多家旅行團(tuán)電話溝通及接待團(tuán)餐，目前前來(lái)旅行團(tuán)消費(fèi)最多的是旅行社、旅行社、國(guó)旅、旅行社等，通過(guò)接待團(tuán)餐，第一為餐廳增添了人氣，第二為廚房減少了成本費(fèi)用。并利用接待團(tuán)餐的機(jī)會(huì)，認(rèn)真咨詢(xún)反饋，做好信息的反饋統(tǒng)計(jì)工作。二、未來(lái)努力方向

在工作中深感自己的不足，今后我將朝這幾個(gè)方面努力：

1、不斷學(xué)習(xí)，提高自己，加強(qiáng)銷(xiāo)售的業(yè)務(wù)知識(shí)及各方面的知識(shí)學(xué)習(xí)。2、認(rèn)真做好本崗位工作的同時(shí)，不斷開(kāi)發(fā)新的客戶(hù)群體。3、做好內(nèi)部客戶(hù)的維護(hù)及溝通工作。4、有計(jì)劃性地安排好營(yíng)銷(xiāo)工作。

5、做好客戶(hù)統(tǒng)計(jì)資料，不斷地加強(qiáng)聯(lián)系，做好客戶(hù)投訴處理工作及反饋信息工作。6、密切配合酒店銷(xiāo)售部接餐及接待服務(wù)。

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