酒店前廳部月工作總結(jié)

酒店前廳部月工作總結(jié)

InXmonthjobpassengerflowisnotlarge,waitforanelementasaresultofseasonalarrival,enteredcompletelyoff-season,faceoff-seasonarrival,westillhavealotofalotplacesthatdonotreachthedesignatedpositioninXmonthjob,alsohaveprominentplacelikewise,improvewrongwork.Wholesome:Antechamber,inwholesomerespectshouldbeoneoftengrabsindefatigablejob,rightwhenmiddleshiftmeetagainantechamberperipherymetope,piscinepool,ofrevolvingdoorclearandundertakemaintaining,theadhesiveplasterthatgoesuptoperipheryglassandengineeringdepartmentcooperatetoundertakehandling,theperipherysanitationofthehallafterbeoppositeinsiststohadbeendonelikewise,delimitaccordingtoZhouJisanitationundertakescleaning,requirementforemanisarrangedeverydayneedtodosanitation,toanelevatornurseandshouldbeexaminedintimebelowthecircumstancethatdailydailysanitationnoeshurryinthebuildingbelowtheguestwithclear,eveningshiftisrightofballofglassofcolouredglazelampclear.Maleguestwillonemoregroundstainlesssteelisinundertakeclearingwithwaterhavingcandle,theeffectisexceedinglygood,becausealongtimeistonsorialwithoutQingDynastythetimeofcostislongeralso,undertookcomprehensivescrubtothegroundofwaterdistrict,theeffectalsoisapparent,thesuctionasaresultofthegroundcontentsexisstronger,scrubhindispermeatedveryquicklyagaingoin,partitionofrequirementeveningshiftundertakesscrub.Wholesometothegeneralareaofmaleguesteastpaceladderundertakesscrubandkeepverygood.Undertakecheckingregisteringtothesanitationoftoilet,minutebookofgoonatourofinspection,settimetoundertakeclearing,dividepeculiarsmell.Tothewholesomerequirementofcooperativebranch,bigpoolisdailyquadraticinsideandoutsideclears,inthemorningat10o’clock,intheeveningafterscrub.Supervisebyforeman,beinchargeofexaminationgoingtowork.Inordertoachievethebetterenvironmentthatwashbath.Discipline:?DoesシofNaiofvalueofYouofhumorousofDiofarchofscarshowoffhangdownitisgoodthatbrightspitsabitexhaustedそtoholdtoshowparentofenvyofJiofgreenofofManofぷofofofXiofobstructofknowwellofofofgraveoffastofsluggishofYouofstanduprightcrabofofexhaustedそofBengofGangofYunofofShanpostscriptYu?LiescapesinvainKangofcareofof＃ofΨofofofonlyingαofabowdrawntothefullofanothernameforGuangdongProvincebreaksofChenofbrightnesscityofYuofofofexhaustedさofBengofarchofㄒofSuoof⒐ofofSaoofrostellumofcollectofJianofarchrostellumぷtocloselyquestionslaughtersofofgraveoffastofgravecloselyquestionheadisexhausted,foremanisimplicative,foremanappearstoabovecircumstancedemotesorhitaprobation,gotdeservedingrelativelycontrolling,westillmustcontinuetostrengthenthejobofsuperintendencyemployee,theegothatfostersforemanrestrainsconsciousness.Reflectthemainaccomplishmentofantechamber,honorofCengJiangcollectivefeels.Maleguest,comeonwholeitisbetterstilltosay,appearthismonthanemployeewearsdishabilletoenterbusinessarea,undertakefininghandlingonthespot.Astaffappearseataneggstealthilytofineprocessingonthespot,withoutotherdiscipline)thecaseappears,tothedisciplinetieofcooperativebranch,donotallowtostandtorelyonaphenomenonindisorderinbusinessareachaosduringgotowork,donotallowtosmokeinside,appeardisobeydisciplinemostthebottomfines50yuan.Service:Thecomparisonthatantechambernewemployeeentersismuch,goupineachbusinessorbedeficientinsomewhat,alsoreflectontheservicewentouttomakeinsufficient,belike:Bothhandsreceivingsilvergivesthing,receivething,thosewhoservetermisnon-standard,gousingsimpleexercisewayandworkingstationforemantoguideinthemeetingbeforetheclass,tonewemployeeFM201*|PES201*|FIFA

groundtheserviceaskstoundertakeunityastandard,fallintodisusewithfineinthememberthatreceivesilvermake,actorischosentheprincipleofactor,alreadywashedouttoreceivesilver.Inoff-seasonarrival,employeeisalittleincommensuratetothefallofpassengerflow,donotknowhowtobemade,intheexpressionofthiskindofstateofmindthatemployeecorrectsintimeintheservice.Thesmilethatstrengthensemployeeserves,tothestandardoftheguestthatservesterm,donotuseoptionalsexlanguage,30degreeswhenstrengthenemployeebowsayhelloto,leadgesticulationcorrectly,alreadyreachedtheleveloftheservice.Theactiveserviceconsciousnessofemployeeisbetter.Onemoretheserviceisaccomplishedlestappear,remindavisitoratanytimemissingarticlephenomenon,theappearancethattheguestmobilephonethattogoingupthemonthemphasizesputsatwillisputanendtobasically,theantechamberdepartmentserviceforthecompanyisfurtherupwardeverydayforemanwantshonourseekguestopinionorsuggest,alreadyreachedbetterservicelevel.Sale:Ofmaininthesaleincentiveemployeepromotepassion,encourageemployeetopromote,decidethetasktoemployeeeveryday,promotethosewhohavetargetsextobeginasaletowork,maleguestisintheinpromotingpassionthismonthisveryexalted,specialthepromotescoursemaleguestshopperthatismassaginghasdonotletoffanyopportunity.Nextmonthplan:1:Undertakestabilizingonpersonnelstateofmind,undertaketostableemployeeskillgrooms.2:Todetailtheserviceundertakesgroomandbesupervisoried,advocatecatchappearanceappearance,thefixedpositionthatdecidehillock.3:Undertakecheckingtofacilitiesfacilities,eliminatesafehiddendanger,undertaketoemployeesafeknowledgegrooms.4:Strengthenwhatfastenadministratortoforemanclasstosupervisewitheducation,makeitsgetrising.5:Strengthenhealthfulmaintainavoidlongblindanglesanitationatthesametime,insisttohaddonedailysanitationandweekplansanitation.6:Communicatewhatstrengthenbranchandbrancheachother,establishbetterharmoniousgroup.

FM201*|PES201*|FIFA

擴展閱讀：酒店前廳部5月份工作總結(jié)

XX大酒店前廳部5月份工作總結(jié)

自4月31日開業(yè)以來，XX大酒店前廳部從只有臨時收銀人員到組建了專門的工作班子，從剛開始營業(yè)時客房的低價賣出到現(xiàn)在的靈活喊價，從一開始對出現(xiàn)糾紛的不知所措到現(xiàn)在處理問題的有條不紊，我們克服了種種困難，使前廳部的工作逐步走入了正規(guī)。在人員不斷更換的情況下，所有的員工仍然能夠克服困難、團結(jié)進取，基本完成了酒店交給的各項接待任務。這個月以來，我們做好了以下幾項工作：一、組建了前臺工作班子

現(xiàn)在前臺有4人，實行早中晚三班制輪換。早晚班各一人，中班兩人。二、注重與各部門的協(xié)調(diào)工作，根據(jù)每日房態(tài)進行開房退房工作。

酒店就像一個大家庭，部門與部門之間在工作中難免會發(fā)生磨擦，協(xié)調(diào)的好壞在工作中將受到極大的影響。前廳部是整個酒店的中樞部門，它同餐飲、銷售、客房等部門都有著緊密的工作關系，如出現(xiàn)問題，我們都要能主動地和該部門進行協(xié)調(diào)解決，避免事情的惡化，因為大家的共同目的都是為了酒店，不解決和處理好將對酒店帶來一定的負面影響。三、解決糾紛，處理問題，服務至上

由于酒店一些設備老化造成客人入住時的一些不便，時常引起客人投訴。對于這些出現(xiàn)的糾紛和問題，前廳部沉著應對，積極、及時、妥善地解決。對于個別客人的刻意刁難，我們也做到了忍耐的同時，微笑的賠不是，時刻以維護酒店的名譽為前提，盡量使客人能夠滿意。

在取得成績的同時，我們也要深刻地意識到由于前廳部人員的流動性和不專業(yè)性，以及其他一些原因，我們在工作中仍然存在著很多問題。一、微笑服務的缺乏

總臺在日常工作中堅持做好“三會”，即遇到客人時，會微笑、會問候、會溝通。服務需要微笑，只有始終向客人投以微笑，服務才充滿生機，客人會感受到我們發(fā)自內(nèi)心的服務。而當客人一進入賓館時，主動、熱情、親切地稱呼客人，一聲問候與語言的溝通更拉近我們與客人的距離。但我們的員工還沒有做到時刻把微笑掛在臉上，有時給客人開房也不說普通話。二、銷售技巧的缺乏

由于缺乏專業(yè)素養(yǎng)，我們員工在客房銷售技巧方面還有所欠缺。前臺應在酒店優(yōu)惠政策的同時，根據(jù)市場行情和當日的入住情況靈活掌握房價。前臺還應和保安提前做好溝通，加深配合默契，堅持“只要到前臺的客人，我們都要想盡辦法讓客人住下來”的宗旨，由前臺喊高價格，若客人嫌房價太貴轉(zhuǎn)身離開時，保安應配合上前主動降價留住客人。三、財務交賬的漏洞

由于前臺開房流程都是手寫完成，其中人為可操作性大；電腦程序也因為可以人為的隨意修改而無法查出實際開房數(shù)量和價格；這其中就存在著很大的漏洞。所幸我們的員工從不搞小動作，從中貪污金錢。但以防萬一，前臺財務的漏洞應盡快想方設法的補起來。

為了進一步提高我們的工作質(zhì)量，配合銷售部完成銷售任務，提高酒店的散客房銷售價格，更加妥善地處理各種問題，讓每一個客人都能乘興而來，滿意而歸，我們還需不停地努力，做到更好！

一、加強業(yè)務培訓，提高員工素質(zhì)，提高服務質(zhì)量；

前廳部作為酒店的門面，每個員工都要直接的面對客人，員工的工作態(tài)度和服務質(zhì)量反映出一個酒店的服務水準和管理水平，因此對員工的培訓是我們的工作重點，只有通過培訓才能讓員工在業(yè)務知識和服務技能上有進一步的提高，才能更好的為客人提供優(yōu)質(zhì)的服務。二、穩(wěn)定員工隊伍，減少員工的流動性；

三、“硬件”老化“軟件”補，通過提高服務質(zhì)量來彌補設備老化的不足；四、提高前臺員工的售房技巧，增加散客的入住率，力爭完成酒店下達的銷售任務。

新的一月即將開始，前廳部全體員工將以新的精神面貌和實際行動向賓客提供最優(yōu)質(zhì)的服務，貫徹“賓客至上，服務第一”的宗旨，為酒店的美好明天貢獻出自己的一份力量。

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